Transaction code is a 3 digit unique numbers we put to your grand total payment. It will help us confirming your payment so you don't have to confirm by yourself. We strongly advise that you are paying at the exact amount of your GRAND TOTAL, otherwise you have to confirm your payment by signing in to our website.
We may have sent your items in separate packages so please check your e-mails to see if any of your items will be arriving separately.
If your order has been sent in different packages then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you are not missing anything.
If an item is missing, please contact our Customer Service team with the order number and the missing item‘s name and number. We will resolve the issue for you as quick as we can.
As soon as you discover a faulty item, please contact our Customer Service team and inform us: - The order number - The faulty item's name and number A description of the fault.
We‘ll get back to you as soon as possible and send you a replacement item as quick as we can.
Please contact our Customer Service team with the order number and the incorrect or faulty item's name and number and we'll get back to you as soon as possible.
We will promptly process and replace the items that you receive as soon as possible rule return product.
You can cancel one or any items from your shopping cart only if you haven't checked out your order. If you have checked out your order but still want to cancel any items on it, please contact our Customer Service team as soon as possible. We'll help you as quick as we can.
You can cancel your order anytime only if you haven’t made the payment.
Please sign in to your account. Go to Your Account, choose Order History, and look at your last order. If you see a ‘Cancel’ button, you can still cancel it by clicking that button. The status will change to 'Cancelled'. If the 'Cancel' button is not there, it means that your order has been cancelled automatically by our system.
It means that our team is confirming your payment. If everything is okay then your order will be ready for delivery and the status will be changed to 'Packed'.
Notification e-mail will pop up in your inbox once our team have confirmed the payment. Please also check your spam folder because sometimes the notification e-mail goes in there.
The payment confirmation can only be done on HIJUP.com website. Sign In to HIJUP.com, go to Your Account, choose Order History. Find the order that you would like to confirm and then click Confirm. Fill in your bank account number and bank name which you use for the money transfer.
If you pay using any other method, your payment is automatically confirmed.
Since you did not confirm your payment within time limit, our system have automatically cancelled your order. If you still want to buy those items, please repeat the same order. If they are already sold out, please contact international@hijup.com to refund your money or exchange the ordered item with another item with the same price.